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How do I use promo codes?You can apply promo codes when placing your orders in the Club Laundry app.
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How do I view your price list?Campus & Lockers Customers that use our Campus or Lockers services can find a complete list of our prices inside the Club Laundry app. To view our prices in the Club Laundry Laundry app, navigate to Settings (âš™) > Service Location > Pricing. Bags Prices vary by quantity and item type (Bag Size: Delicates, Regular and X-Large). You can view a list of the prices available within the app or webpage by selecting Home on the home screen of the Club Laundry app.
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What areas do you serve?Currently, we offer services in neighborhoods within the Delaware, Pennsylvania and New Jersey Tri-State area. Eventually servicing all communities nationwide. Please use our zip code validator or advanced search option, found on the home page, to see if we come to your home or workplace at this time.
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How do I place an order?We have three ways to place an order: 1. Online at www.club-laundry.com 2. Club Laundry iOS/Android mobile app 3. Over the phone (833-497-0077)
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Do you serve businesses too?Yes! We can meet the needs of your business. Please give us a call to learn more about our commercial laundry service 1-833-497-0077.
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Is there an order minimum?Commercial Your order minimum is $100 and will be automatically applied to your order. Residential Your order minimum is $50 and will be automatically applied to your order.
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Do I need to use special bags for Club Laundry?1st Time Users Customers can use any type of bag, merchant/vendor will transfer your clothes into Club Landry bag(s) for FREE. Returning Customers Please order new bags in advance that meets your size needs for your laundry load, if bag supplies are required, order here. Otherwise, charge for new bags will be applied to your order.
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How much does it cost?Our flat-rate laundry delivery service pricing makes laundry day easy. We’ve eliminated the hassle and sticker shock of per pound pricing. Stuff your bags full; it doesn’t change the price! Our pricing varies city-to-city which is detailed in the link below.
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What should you expect from your first order?We get it; this whole delivery laundry service concept is new. We’re here to help bridge the gap between your traditional laundry practices and our new, digital take on it. We’ve put together a complete guide to your first order here.
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Do you offer next-day service?Yes! We offer next-day delivery for wash & fold laundry orders for an additional fee. In your app, you first have the option to select which laundry services you need. The options here are 1) wash & fold laundry service and 2) dry cleaning service, or 3) both. If you only need wash & fold laundry service, you’re eligible for next-day laundry delivery. Not into that? Two-day service is still available at the same price and the same scheduling availability. Need to get your delivery sooner? We can approve special requests... just ask!
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Do I need to be home when my laundry is picked up?You can choose to leave your laundry in a secure location such as your front or back porch. Please note that laundry left out unattended is at your own risk.
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How can I track my orders?Campus & Lockers You can track the progress of your orders in the Club Laundry App. For active orders, tap the orders icon in the app to see your order status and estimated delivery date. For completed orders, navigate to Orders > Order History. Stores You can use the Club Laundry app to track the progress of your orders by tapping My Orders on the app home screen. Alternatively, you can always contact the team at your local store to request an update on the status of your orders.
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How can I view the receipt for my order?Campus & Lockers You can find your itemized order summaries in the My Laundry app by navigating to Orders (âš™) > Select order # > view itemized receipt. Stores Select Orders on the home screen of the Club Laundry app to review your order details or contact the team at your local store for more information.
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How will I be charged for my orders?Campus & Lockers How do I pay? That card saved to your Club Laundry account will be charged for all subscriptions and orders. When will I be charged? Wash & fold plans are charged when signing up for a new plan. The balance due for all dry-cleaning orders and wash & fold overages is charged to the credit card saved to your account at the end of each month. How do I update my payment information? You can update your payment information in the Club Laundry app by navigating to Settings (âš™) > Account Settings > Wallet. Stores When will I be charged? Wash & fold services are charged when signing up for a new service.
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What forms of payment do you accept?For residential/commercial orders, we accept credit/debit cards.
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How do I update my payment information?You can update your payment information in the Club Laundry app by navigating to Settings (âš™) > Account Settings > Wallet.
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How do I update my contact information?Email Address & Name You can update your name and email address in the Club Laundry app by navigating to Settings (âš™) > Account Settings > Edit Profile. Mailing Address You can update your mailing address in the My Laundry app by navigating to Settings (âš™) > Account Settings > Delivery Address. Phone Number You can update your name and email address in the Club Laundry app by navigating to Settings (âš™) > Account Settings > Edit Profile.
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How do I change my service location?Finding a location Visit the Club Laundry website to find a location near you. Contact the team at your local Club Laundry store for more information on managing your account.
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How do the bags work?Residential With your first order, you will be provided one standard size wash and fold bag. Additionally, you can request one of our new Delicates Bags for your delicate laundry or a Dry Cleaning bag to easily separate your dry cleaning. Please note that any items that you wish to be returned on hangers should be included in the dry cleaning bag. These garments will be priced individually. Learn more about our laundry bags here. Campus Drop-spot & Lockers Delivery If you drop off and pick up your orders from a designated drop-spot or on-campus lockers, drop off your first order in a disposable bag that displays your full name, email address, phone number, and service location. We will return your order in a Club Laundry bag that will be linked to your account and can be used for your future order. Be sure to schedule your order pickup in the Club Laundry app after dropping your order off. Truck Service Stop by a Club Laundry truck at any time to retrieve your Club Laundry bags. Bring along your laundry in a disposable bag to get started with your first order right away. Lockers Drop off your first order in a disposable bag that displays your full name, email address, phone number, and service location. We will return your order in a Club Laundry bag that will be linked to your account and can be used for your future order. Be sure to schedule your order pickup in the Club Laundry app after dropping your order off. Stores Contact your local store for information on obtaining a reusable Club Laundry bag.
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What is dry cleaning?Dry cleaning is the process of cleaning without the use of water. Instead, a liquid solvent is used to gently clean your garments.
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What you should look for in a laundry delivery service?It’s important to know who is doing your laundry! Your clothes are being picked up by vetted drivers and clothes cleaned, folded and secured by professional service providers. No one is washign your clothes in their personal home, only certified laundromats/dry cleaners which are listed in the Club Laundry app.
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When should I place my order?When you place an order, you select a pickup and dropoff time. You can place an order up to three (3) hours before the pickup time. We recommend placing your order the night before, so you have time to bag the laundry and have it ready for pickup.
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What is Club Laundry?Club Laundry is an on-demand laundry/Dry Cleaning service. We help busy residents and businesses by picking up their dirty laundry and delivering it clean and folded within 24-48 hours.
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